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FAQ

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. If you'd prefer to pay by phone please call .

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it. Folly&Glee is the trading name of The Papilio Collection LLP and Papilio will appear on your credit card statement.

What is your returns policy?
We describe and show all our goodies as accurately as possible but if you have any specific questions about an item, please contact us before purchasing. If you are not happy with your product it can be returned within 14 days, postage costs are non-refundable and all items must be sent back via a guaranteed delivery service and in their original packaging. We cannot accept returns of items that have been customised or personalised for you in any way.

How will my order be sent?
We post all items within 2-3 days of ordering via Royal Mail or Parcelforce. In the event of an item arriving damaged, please let us know within 48 hours. Wherever possible we use recycled packaging cos' it seems such a waste to do otherwise.

How do you arrange delivery of larger items?
We are happy to arrange for you to collect large or fragile items from us directly if you prefer. We are in a little village close to Lewes on the South Downs. Its a lovely area and well worth a day trip or longer. Alternatively we are very happy to liaise with your own courier. Just call us on or email hello@follyandglee.co.uk

Can you ship overseas?
Postage prices quoted are for UK mainland delivery. We are always happy to quote for posting overseas, please just email us for a quote.